Why Didn't I Think Of That?

So maybe whining does get you places after all.

This just in. Sprint-Nextel has decided to drop 1200 cell phone customers for excessive complaining to their customer care line. These dropped customers allegedly called the hotline 40-50 times a month to complain. They now have one month to find a new provider, and they will not have to pay a contract termination fee.

What??!!!!????

Can I share with you that I called Sprint once asking them to waive a contract termination fee when I moved to China. What do I have to show for it? An empty promise and a big ugly stain on my credit report. And a lot of bad memories of cheer-less collection agents calling my parents' house at all hours.

If only I would have known how to make them back down.

Is that the sound of a squeaky wheel I hear? Or make that 300 million squeaky wheels. It couldn't happen to a more deserving industry. The airlines are next.